Contact

Yes, this is normal. The Capture the Night filter uses a star glow coating, and this type of coating can look slightly uneven, matte, or patchy on one side of the glass.

This is part of the filter design and does not mean the filter is defective. It is the way it should look.

For regular U.S. orders, please allow around 10 business days before contacting us. For regular international orders, please allow around 20 business days, as the package is usually handed over to the local postal service after leaving the U.S.

After that timeframe, you can contact us at: [email protected]

If you placed a backorder, please refer to the estimated delivery timeframe provided at the time of purchase. We won’t be able to provide any updates or tracking information before that estimated delivery window.

If you placed a backorder, tracking information will only be sent once your order is ready to ship. We won’t be able to provide tracking updates before the estimated delivery timeframe shown at the time of purchase.

Please allow up to 3 business days, Monday to Friday, for tracking information to be sent on regular orders. Also, check the email address you used at checkout, including your spam or promotions folder.

After that timeframe, you can contact us at [email protected]

Tracking updates can slow down once the package is in transit or handed over to the local carrier.

For international shipments, it is the customer’s responsibility to provide a correct and reachable phone number at checkout so customs or the local carrier can contact them if needed to clear customs or arrange delivery. If the phone number is incorrect, incomplete, or unreachable, the package may not be delivered. Please contact your local carrier to provide your updated information to clear customs.

Contact us as soon as possible with your order number.

If your order has not been processed yet, we’ll do our best to help. However, if the order has already shipped, we may not be able to change the address and/or your phone number or redirect the package.

All sales are final. We can’t accept returns, exchanges, refunds, give store credit or modify orders placed with the wrong quantity or filter size.

Before completing your purchase, please review your order carefully, including your shipping address, phone number, and lens filter thread size. If you are not sure which size you need, check the front of your lens or the official lens specifications before purchasing.

All sales are final. We can’t cancel, refund, exchange, or provide store credit for orders due to change of mind after purchase.

All sales are final. We can’t refund duplicate orders placed by mistake.

Please review your cart carefully before completing your purchase, including the product, size, quantity, shipping address, and billing information.

Please check your mailbox, front door, parcel locker, building reception, neighbors, or local postal service first.

If the package is marked as delivered by the carrier, we may not be able to replace or refund the order. You may need to open a claim directly with the shipping carrier or local postal service.

If your package is returned due to an incorrect address, phone number, failed delivery attempt, customs issue, or because it was not collected in time, contact us at [email protected] with your order number.

Additional shipping fees may apply if the order needs to be shipped again.

Please contact us at [email protected] as soon as possible with your order number, the email address used at checkout, and clear photos of the item received, including the packaging and shipping label.

We’ll review the case and help you find a solution if the damage or shipping error happened during fulfillment.

If you purchased the filter and haven’t received your tutorial access code, please contact us at [email protected] with your order number and the email address used at checkout, and we’ll send you the access instructions.

If you already have your discount code but the checkout still shows an amount to pay, please remove any other courses you may have previously added to your cart before applying the coupon. The code only applies to the Capture the Night Filter Guide and Post Processing Workflow tutorial.

If you can’t find a way to remove the extra courses from your cart, try opening the course link in an incognito or private browser window and applying the coupon there.