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© 2026 CAPTURE THE ATLAS | Photography · Travel · Adventure | ALL RIGHTS RESERVED
For any other questions that don’t fit into the categories above, you can contact us at:
Messages sent to the wrong department may take longer to process.
For questions about our photo tours and workshops, including availability, reservations, payments, waitlists, itineraries, preparation, or trip logistics, please contact our logistics team at: [email protected]
If you have already signed up for a tour and have questions about logistics, flights, hotels, what photography gear to bring, packing lists, or trip preparation, please review your Welcome Brochure first. This is sent after you complete your tour documentation, including your registration form and liability waiver.
For questions about bookings, payments, cancellations, or tour policies, please review the Terms and Conditions that apply to your specific tour before contacting us.
In most cases, our standard Photo Tour Terms and Conditions apply: https://capturetheatlas.com/photo-tour-terms-conditions/
However, some tours, workshops, or special events may have their own specific terms and conditions. If specific terms are listed on the tour page, booking page, or registration form, those specific terms will apply to that tour.
For questions about our online courses, course access, login issues, or student support, please contact us at: [email protected]
Please include the email address you used to purchase the course.
Please note that this email is only for account access, purchases, and technical support. If you have a photography question about something covered in a course, please leave your question as a comment under the relevant lesson inside the course platform. We don’t monitor this inbox for photography related questions.
Before contacting us, please check these quick solutions:
You can request a password reset email from the login page. Please check your spam or promotions folder if you don’t receive it within a few minutes.
For security reasons, your account may be temporarily blocked after failed login attempts. Please wait 24 hours before trying again.
Make sure you are logging in with the same email address you used at checkout and that you are viewing the course platform in the correct language. You can switch languages using the language selector at the bottom of the page. If you still can’t access your course, contact us and include your order confirmation or purchase email.
Contact us with your full name and any possible email addresses you may have used, and we’ll do our best to locate your account.
For questions about private mentoring sessions, availability, changes, bookings, or how the sessions work, please contact us at: [email protected]
Please include a brief summary of what you would like to work on so we can better assist you.
For questions about orders, shipping, tracking, product availability, or Capture the Night filters, please contact us at: [email protected]
Please include your order number and the email address used at checkout.
Before contacting us, please check these quick solutions:
Please allow up to 3 business days, Monday to Friday, for tracking information to be sent. Also, check the email address you used at checkout, including your spam or promotions folder.
For regular U.S. orders, please allow around 10 business days before contacting us. For regular international orders, please allow around 20 business days, as the package is usually handed over to the local postal service after leaving the U.S.
If you placed a backorder, please refer to the estimated delivery timeframe provided at the time of purchase. We won’t be able to provide any updates or tracking information before that estimated delivery window.
Tracking updates can slow down once the package is in transit or handed over to the local carrier. For international shipments, please also check with your local postal service.
Contact us as soon as possible with your order number. If the order has already shipped, we may not be able to change the address.
For questions about custom calendar credits, calendar generation, downloads, coordinates, or technical issues, please contact us at: [email protected]
Please include your account email, order number, selected year, location name, and coordinates entered.
Please note that we can only provide support for paid custom Milky Way Calendars. We’re unable to offer support for our free generic Milky Way calendars.
Before contacting us, please check these quick solutions:
Each calendar is generated using the information entered by the user. If the coordinates were incorrect, you’ll need to use a new credit to generate a corrected calendar.
Log in to your account using the same email address used at checkout. Generated calendars remain available in your account for one year from the generation date.
Locations above 66.5° North or below 66.5° South are not supported.
Please review our How to Read Your Calendar page before contacting us:
https://milkywaycalendars.capturetheatlas.com/how-to-read-your-calendar/
Please review our How to Read Your Calendar page before contacting us:
https://milkywaycalendars.capturetheatlas.com/how-to-read-your-calendar/
Free generic calendars are only a general reference based on latitude. For the most accurate planning, we recommend generating a custom calendar for your exact coordinates. Custom calendars also show the times in the local time zone of your selected location.
For project proposals, brand collaborations, tourism partnerships, sponsorships, or other business opportunities, please contact us at: [email protected]
For press inquiries, image requests, interviews, or press releases related to the “Milky Way Photographer of the Year,” “Northern Lights Photographer of the Year,” or any other editorial project, please contact us at: [email protected]
Please include your publication, deadline, and the type of material you need.
Follow our adventures and trips on instagram
© 2026 CAPTURE THE ATLAS | Photography · Travel · Adventure | ALL RIGHTS RESERVED