Lensrentals Review: My Experience + Lensrentals Promo Code

My experience renting with LensRentals has always been very positive. I’ve been using their service for years and, thanks to them, I can get the gear I need for very specific photo trips and projects quickly while saving money.

LensRentals is one of the biggest camera gear rental companies in the US, so to help you decide if this is the right company for you, I’ve written this comprehensive LensRentals review. I’ll be laying out not only the Pros and Cons but also describing the benefits of renting with them, including fast shipping, peace of mind through insurance, LensRentals promo codes, and more.

Lensrentals coupon code

Renting camera gear is a great option to save money and test new gear, but there are many things to consider. For that reason, I’ll also cover the main differences between LensRentals vs BorrowLenses, so you can see which company best suits your needs.

In this LensRentals Review, you’ll find:

However, for those seeking a LensRentals discount coupon, let’s start with that first.

LensRentals Promo Code

We have good news for you. You can use our special LensRentals promo code just for being a Capture the Atlas reader.

Use this link and the promo code ATLAS15 at check-out to receive a 15% discount on your order. Do note that LensRentals promo codes don’t apply to the total cost of your order; shipping and insurance fees are not included. What better entry point into LensRentals could there be?

Lensrentals coupon code

LensrentalS Opinion: My Experience

LensRentals has made my life easier when it comes to renting photography equipment. Camera gear rental isn’t always the first thing that comes to mind when you realize that you need a lens for a special project, or when it’s time to buy new gear.

Most photographers go straight to a big-name website and choose the first deal they see, even if they don’t necessarily need that piece of equipment. Yet, what if there was a way to not break the bank, not get loaded down with gear that may collect dust in the future, and still get the best possible pictures for that special photo trip or project?

Lensrentals review Camera rental equipment

One of my last orders from LensRentals before my trip to Iceland

I’ve been renting camera gear for years and renting with LensRentals over the last couple of years. The first time was in preparation for one of my Iceland Photo Tours. I decided to take an aerial tour to get a birds-eye view of the glaciers and the braided rivers across the Icelandic plains. Since I needed a relatively fast lens, I opted for the classic Nikon 24-70mm f/2.8G ED VR lens for its mixture of near-wide angle and slight telephoto views.

Brand new, it would have set us back $1,899.95 – however, the rental price through LensRentals ended up being $144 total for two weeks! And that was before the 15% LensRentals discount code given to us.

Lensrentals opinion

Aerial photo taken with a 24-70 f/2.8 LensRental lens

I was so pleased that on our following trip to Costa Rica, we decided to work with LensRentals to pick up a telephoto wildlife combination: the Sony FE 100-400mm f/4.5-5.6 GM OSS paired with the Sony FE 2.0x Teleconverter. It was the perfect combination for the birds, monkeys, and other abundant yet shy wildlife of Central America.

Brand new, the lens costs $2,498.00 and the 2x teleconverter $548. For this trip, we just paid $291 for the whole setup, with insurance and shipping charges. And before the 15% LensRentals coupon! LensRentals’ prices are hard to beat considering everything that is included in the rental, as you’ll see below.

how to rent with Lensrentals

Wildlife shot taken with a Sony 100-400 mm LensRentals lens

With this LensRentals review, we’ll be looking at the LensRentals experience in full. I’ll be describing the major pros, including:

  • Customer Service
  • Camera Gear Selection
  • Insurance
  • Order Process
  • How to Ship with LensRentals
  • Additional Benefits

And I’ll also break down a few cons that I found through my experience renting with LensRentals, including:

  • Potential for Deposits on All Rentals
  • Higher Possibility for Specialty Gear Deposits

So, without further ado, let’s jump in!

Pros of Renting with LensRentals

While there are a couple of cons, in general, I’ve found a staggering list of pros. LensRentals opinions will vary depending on the audience. In general, however, you’re going to find nothing but positive LensRentals reviews. Here’s just a few of the reasons why that is:

The Customer Service at LensRentals is Superb

While they generally expect you to return your gear on the day you’ve planned, sometimes life happens. In those cases, LensRentals offers a Rental Extension policy that’s quite generous.

They offer a 10% discount on the extension as long as it’s made before the return date. Extensions are contingent on them having additional stock to meet the needs of other photographers who may have requested the equipment you’re renting.

If you know you’re going to be late, the best thing you can do is contact their attentive customer service center. LensRentals will not only work with you to coordinate a pickup if needed but will also help hunt down nearby drop-off points and grant rental extensions as needed, though fees do apply.

For maximum convenience, their online chat system allows you to instantly connect with a representative every day from 9 am to 5 pm CST.

Lensrentals Customer service opinion

LensRentals has a superb customer service

They Offer an Enormous Selection of Camera Equipment

Of all the online rental companies in not just the USA but in the world, LensRentals has the largest selection of gear to choose from. Videographers get just as much choice as photographers here, with most of the latest Blackmagic, Arri, and Red equipment. Aerial photographers have not only drones but additional batteries and other accessories to choose from.

Plus, photography lenses galore! Interested in taking the Nikon 400mm f/2.8G for a test drive but don’t want to pay over $10,000? A week-long rental will run you just under $400! If you’re looking at a lens you’re not entirely familiar with, Roger’s Take (Founder and CEO of LensRentals) offers LensRentals lens reviews on the pros and cons of a given lens as well as additional equipment like teleconverters and batteries recommended for your gear!

You can check the entire LensRentals camera gear catalog here.

Lensrentals camera brands

Camera brands included in the Lensrentals catalog

LensRentals Insurance Options Give You Peace of Mind

LensRentals offers two types of insurance: LensCap and LensCap+.

LensCap covers strictly accidental damage, such as spilling a drink on your camera or dropping it by mistake. So as long as you can still return the equipment, LensCap has you covered.

LensCap+ covers situations where it’s impossible to return the lens, such as theft or falls from an airplane or boat. While slightly more expensive, you’re given additional peace of mind should the absolute worst happen.

Lensrentals insurance review

LensRentals offers two types of insurance: LensCap and LensCap +

Best of all, both types of LensRentals insurance provide worldwide insurance coverage, so you can venture from Canada to Chile without fear. Simple and easy to understand, right?

The Order Process at LensRentals is Straightforward

Navigating through some camera rental sites can be complex and daunting. But with LensRentals, the website is streamlined, making it intuitive and very easy to understand. Once on their site, you’re immediately invited to search and select gear. Instead of needing to navigate several windows, the rental prices are immediately calculated with shipping and insurance costs included.

There’s no signup required to shop, and you don’t have to open multiple windows to find hidden information either. LensRentals lays it all out in front of you!

Billing doesn’t go through until the day the order ships. And with the tracking information provided, you can check on the status of your order during each step of its transit.

Lensrentals order process

The order process at Lensrentals is very straightforward

They Ship Fast and Safe

You can choose from two well-known shipping companies: UPS and FedEx. Both are known for providing quality service nation and worldwide. FedEx shipping for most orders costs $25 while UPS shipping costs $30. It’s worth exploring which company has more distribution centers in your area if you’re not near a major city.

While FedEx and UPS are generally careful with all packages, every LensRentals camera and lens delivery comes in a hard case for maximum peace of mind.

Lensrentals discount code

LensRentals hard case to provide maximum protection during the shipping

Returning equipment Couldn’t be Easier!

When returning your rental equipment, LensRentals also includes shipping labels and additional instructions both on the box and on the label itself. That way, you can seamlessly return your package without needing to hunt down a printer or other service. If necessary, you can also get in contact with LensRentals to organize package pickup as well!

Lensrentals shipping review

LensRentals shipping return label and instructions

The LensRentals Keeper Program allows you to Purchase the Gear

The LensRentals Keeper program is one of the main benefits that gives LensRentals an advantage over competitors like BorrowLenses. By providing credit towards the purchase of rented gear, it makes more economic sense to take expensive equipment on a test drive. Instead of relying on second-hand reviews, you can test a possible lens purchase on an actual job.

LensRentals’ Keeper program, like everything else about the website, is streamlined for ease. Rather than needing to contact them, you can pull up your rental online for an instant Keeper price quote on eligible (most) items. From there, you can simply select the “Buy Now” button and LensRentals bills the card on file!

Lensrentals keeper program worth it

LensRentals Keeper program is the best way to test and buy second-hand camera gear.

They offer LensRentals HD, a Yearly Program for Free Shipping

Once you’ve decided LensRentals is right for you, I strongly recommend looking into LensRentals HD. The HD program offers a service similar to Amazon Prime where, for $99/year, you get free shipping nationwide!

Unfortunately, given the distances and expenses to and from Alaska and Hawaii, residents of these two far-flung states aren’t eligible for the program. However, anyone within the 48 contiguous states can get free standard shipping as well as 50% off on overnight shipping through FedEx and UPS. Regardless of whether you need a single teleconverter or a telephoto prime lens, you get free shipping through the program!

Lensrentals HD program worth it

LensRentals HD is a good way to save money if you rent multiple times a year

The LensRentals Staff is Super Knowledgeable

In the interest of expediting your rental, LensRentals provides brief yet expert reviews from founder and CEO Roger Cicala. Each review breaks down the value of each potential addition to your kit. The FAQ section also addresses the most common queries from renters, and sometimes there are even reviews from their YouTube channel. As an example, you can check the FAQs and specs for the Lensrentals Sony A7RIV.

LensRentals also offers equipment-oriented blogs and podcasts covering everything from shutter noise comparisons to more technical posts like field curvature in specific focal lengths. They also post Interviews with staff, experts, and even customers to give you a complete picture of the LensRentals experience.

Lensrentals review coupon code

Their staff is knowledgeable and helpful

In short: LensRentals’ options are well worth looking at!

Cons of Renting with LensRentals

While my LensRentals review and experience has been very positive so far, I want to highlight a few potential disadvantages. Each one revolves around extra money that you may not have budgeted for. That being said, LensRentals reviews are overwhelmingly positive!

There is a 1% Chance that You Could be Asked for an Additional Deposit

Thanks to their wide variety of services and insurance options, LensRentals rarely requires a deposit. 99% of all rentals go through with no additional funds; no card holds, or money taken out only to be returned in 7-10 business days. However, deposits are sometimes required if your identity or address can’t be verified.

Unfortunately, because deposits are so rarely needed, LensRentals reviews don’t always mention them. When they do occur, people may be upset or surprised that they have to put money down. In my experience, when reading through the reviews, unanticipated deposits are a major reason for most of the negative LensRentals reviews.

Lensrentals when there is a deposit

If your address/identity can’t be verified, there’s a small chance that you could be asked to pay a deposit

Special Gear Might also Require an Additional Deposit

Especially expensive equipment or rentals that they only have a single sample of, may require a deposit due to the difficulty to replace the items. If you intend to rent something like the $80,000 RED RANGER Monstro 8K video camera, you can expect to be charged a deposit before receiving the camera.

Regardless of the reason for a deposit, LensRentals will always let you know beforehand and request permission before running your card. Should you refuse, the rental won’t go through.

Lensrentals deposit amount

Some specific lenses, like this +$10,000 Nikkor 400mm f/2.8, may require a special deposit

LensRentals vs. BorrowLenses

When it comes to LensRentals vs BorrowLenses, you’ll find both companies offer plenty of choices if you’re a Canon, Nikon, or even a Sony photographer. Users of less popular systems are supported by BorrowLenses but not nearly as well as LensRentals. For example, LensRentals shows 69 Fuji X and G mount lenses, whereas BorrowLenses maxes out at 35. Even so, their prices are comparable for most equipment. For example, a 7-day rental of the Sony FE 100-400mm f/4.5-5.6 GM OSS is $130 for both companies.

One major advantage BorrowLenses has over LensRentals is that in-store pickups are offered in far more locations on both the East and West Coasts, including Seattle, the Bay Area, Los Angeles, Philadelphia, New York, and Boston. While LensRentals’ nationwide coverage is impressive, if you want to skip dealing with postal services, you’re limited to visiting either their Memphis or Nashville, TN offices.

Lensrentals vs. borrowlenses

Both are great companies, but there are some distinct differences in the LensRentals vs. BorrowLenses comparison

In terms of customer service, BorrowLenses is competent and well-run. However, many reviewers praise LensRentals for its support staff’s in-depth knowledge and fast response times. Moreover, their website is super organized, so most people don’t need to ask questions. BorrowLenses also doesn’t offer an online chat window to instantly connect with a representative as LensRentals does.

Overall, I recommend BorrowLenses as a good place to look if you need a piece of equipment right away and there’s no availability on LensRentals, or you live in one of the cities above and don’t want to receive your rental by mail.


My experience with LensRentals is extremely positive overall. The company has done as much as it can to make renting photography and videography equipment online a streamlined process with minimal surprises.

I love being able to have professional gear delivered to my door, potentially overnight if need be. And if I happen to fall in love with a rental, the LensRentals Keeper program is the best possible transition to ownership. While you can gamble on not purchasing insurance, I find their LensCap and LensCap+ programs well worth the peace of mind they provide in case of mishaps.

Also, thanks to LensRentals discounts, I can regularly get reduced rentals and shipping charges. After your first rental and, if you rent a few times a year, signing up for the LensRentals HD program is the best way to save. Just 3-4 rentals cover the cost in terms of shipping fees.

While LensRentals’ online reviews are overwhelmingly positive, I’d look carefully at the negative ones. Most satisfied customers don’t bother to leave reviews; problem customers, on the other hand, are quick to critique a service. I noticed that the customers who were surprised by deposits or disappointed by shipping issues beyond LensRentals’ control were quick to place unfair blame on the company.

I hope this LensRentals review has been helpful and you take advantage of the LensRentals promo code, which you can access through this link. Let me know how it works out for you or if you have any questions!

Lensrentals coupon code

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Dan is a professional landscape and astro photographer, photography educator, and co-founder of Capture the Atlas. His base camp is in Nevada, USA, but he spends long periods exploring and photographing new locations around the world. Apart from shooting the Milky Way, the Northern Lights, and any breathtaking landscape, he enjoys leading photo tours to some of the most photogenic places on Earth. You can find more about Dan here.
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